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Shipping & Refund Policy

Thank you for visiting and shopping at Hear Room. The following information sets out the terms and conditions that constitute our Shipping Policy.
Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
Shipment Locations
Domestic Only

Hear Room does not ship internationally at this time. We ship domestically only - anywhere in Australia.
Shipping Restrictions

Our company ships to both commercial and domestic addresses.
Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order. b,c
Express Shipping

The order will arrive within 3-7 business days.
Express Shipping costs $30.
Standard Shipping

The order will arrive within 3-10 business days.
 Standard Shipping costs $20.
Please note:
Business day means Monday to Friday, except holidays.
Orders are not shipped or delivered on weekends or holidays.
The date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
Products may be delivered in separate shipments.
When placing your order, we consider these factors when calculating the 
Estimated Delivery Date:
Transit Time: The amount of time it takes for your order to leave our distribution centre and arrive at the local delivery carrier.
Due to COVID-19, supply delays, consultation appointments, weather events, etc, packages to and from our facility in Cornubia may be delayed. 
We appreciate your patience during this time.
We will not be responsible for the wrong shipping address if you provide incorrect information.
In-store pickup dates vary based on product availability.
Tracking Options

Hear Room aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package. 
Domestic Only

All orders delivered within Australia automatically have tracking.
International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Hear Room is not responsible for any possible customs and taxes applied to your order. 
We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in any way from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and customs requirements or other taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

If there is any damage to the packaging on delivery, contact us immediately at or 0424 077 995.
Missing or Lost Package

There are several reasons why a package gets lost or becomes a delivery exception. We’ve found that more often than not, the package is either in the building or with a neighbour. Hear Room politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at or 0424 077 995 to report missing or lost packages.

If you have any questions about the delivery and shipment of your order, please contact us at or 0424 077 995.
Thank you for shopping at Hear Room
If you are not 100% satisfied with your purchase, we're here to help.
We offer returns on goods up to 30 Days from the date the items were delivered. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in its original packaging and you must have the receipt, order number or proof of purchase from The Return Policy applies to online purchases and in-store purchases.
For more information, please email us at
Once we receive your item, we will inspect it and you will be notified that we have received your returned item/s. We will immediately notify you of your refund status after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please allow 3-4 business days for us to process your refund. Depending on your card issuer's policies you will receive the credit within a certain amount of days.
The buyer is responsible for paying the return shipping costs for returning item/s. Please ensure the item/s are returned via a traceable shipping method with a tracking number. We are not responsible for packages that are lost or damaged in transit.
If you receive a refund, the cost of return shipping will be reimbursed only if the product has been deemed faulty or damaged prior to the customer receiving the product.
This is when the item:
• has a problem that would have stopped someone from
buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will
compensate you for any drop in value.
If the problem is not major, we will repair the item within
a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.